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Terms & Conditions


We retain title for any goods supplied until such a time as you have paid in full all monies owed and we receive said monies as cleared funds in our bank account.


Our pricing is as highlighted in our trade price list excludes VAT and carriage and may alter without prior notice. 
We aim to maintain all prices until the next printed price list, but may in certain circumstances exercise this condition in the event of, but not exclusively to major increases in manufacturing costs, currency fluctuations or increase in freight costs.


Prices quoted for goods are exclusive of any carriage or handling charge. For online sales please complete the checkout phase in order to view and select your prefered delivery method which will detail the costs involved and be added to your order total where appropriate.

Any discrepancies with regard to goods delivered by way of quantity shortages, condition of packaging or product defects will be advised verbally within 28 hours of delivery and then in writing within 7 days of delivery, else we accept no liability for said shortages, damages or defects.


Payment for goods are ordered on a PRO-FORMA basis unless credit terms have been agreed otherwise.  Our standard credit terms are 30 days from date of invoice.
Where you fail to pay your outstanding balance within our terms, we reserve the right to charge interest at a rate of 2% above the Bank of England base rate per month and we will seek to recover all costs from you where incurred in relation to collection or legal fees.

We may pass your personal data to third parties who are service providers, debt recovery agents, Field Tracing Agents and subcontractors to us, for the purposes of recovering monies owed to our firm and all within our legitimate interests.


Any item(s) being returned to us must be authorised in advance.  A returns document will be sent in advance to you and must be completed and returned.  Arrangements will then be made for the goods to be collected by us.
Highlander reserves the right to replace or credit any faulty goods at their discretion.  Where any item is to be replaced, that item will be added to the customer’s next order.  In the interest of hygiene, any item(s) being returned must be free from dust or dirt and in a clean condition.


We have an advertised RRP (recommended retail price) on our website and in our price list.  We feel this pricing is competitive for the market.  The product should not be undervalued in a way that could de-value our brand.
We will only work with e-retailers who have the intention and facilities to store product on their premises as we do not support an order-to-sale relationship.  Those who wish to sell our product through EBAY, AMAZON or any other auction site as a sole means of selling our product will not be successful in opening a trade account.
Those who choose to market our products on their site have a responsibility to ensure products are displayed in conjunction with our brand guidelines and expectations.  For information and support, please contact our marketing department directly.

E & OE
These conditions are in conjunction with our main Terms and Conditions that are sent with our Account Application form and our Online Trade Member application form.  At least one of these forms must be signed and sent to Head Office.

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